Contact Us
Last updated: 2026-04-10
We're so glad you're reaching out! At Orba™, we believe every question deserves a thoughtful answer and every concern deserves genuine care. Whether you need help with an order, have a product question, or just want to say hello — we're here for you.
How to Reach Us
The best way to get in touch with the Orba™ team is by sending us an email at:
Simply drop us a line with your name, order number (if applicable), and a description of how we can help. Our friendly support team will take it from there. We read every single message and genuinely look forward to hearing from you.
Response Time Expectations
We know your time is valuable, and the Orba™ team works hard to get back to you as quickly as possible. Here's what you can expect:
- Standard inquiries: We typically respond within 24 hours during business days.
- Order-related questions: Most order inquiries are addressed within 12–24 hours.
- Weekends and holidays: Messages received outside of business hours will be answered on the next business day.
During busy periods — such as product launches or holiday seasons — response times may occasionally extend to 48 hours. Rest assured, we will always get back to you.
Business Hours
The Orba™ support team is available during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 2:00 PM (EST)
- Sunday & Major Holidays: Closed
Emails received outside of these hours are still welcome — they'll be first in line when we're back at our desks.
Before You Write
You might find the answer you're looking for right away! We've put together a number of helpful resources that cover the most common questions Orba™ customers ask:
- Frequently Asked Questions — Quick answers to the most common questions about our products, ordering, and more.
- Shipping Policy — Everything you need to know about delivery times, shipping methods, and tracking your order.
- Returns & Refund Policy — Details on how returns, exchanges, and refunds work.
If those resources don't cover your situation, don't hesitate to email us. That's exactly what we're here for.
Tips for a Speedy Resolution
To help the Orba™ team assist you as efficiently as possible, please include the following details in your email when relevant:
- Your full name — so we can locate your account or order.
- Order number — this can be found in your order confirmation email.
- A clear description of your question or issue — the more detail, the better.
- Photos or screenshots — if you're reporting a product issue, visuals help us understand and resolve things faster.
We're Here Because of You
At Orba™, our customers are at the heart of everything we do. Your feedback, questions, and ideas help us grow and improve every single day. We don't take that for granted.
"We don't just want to sell you a product — we want to make sure you love every part of your experience with us."
So please, never hesitate to reach out at support@getorba.com. We'd love to hear from you.
Legal & Policy Information
For more details about how Orba™ operates, please review our policies: