Refund Policy

Last updated: 2026-04-10

At Orba™, your satisfaction is at the heart of everything we do. We stand behind the quality of our products and want you to feel completely confident with every purchase. If something isn't right, we're here to make it right. Please review our refund policy below for all the details.

Our Promise: We believe you should love what you buy. If you're not 100% satisfied with your Orba™ purchase, we'll work with you to find a solution — no hassle, no headaches.

90-Day Return Window

Orba™ offers a generous 90-day return window from the date your order is delivered. We believe great products speak for themselves, and 90 days gives you plenty of time to make sure your purchase is the perfect fit for your needs.

The 90-day window begins on the date of delivery, as confirmed by your shipping carrier's tracking information.
Returns requested after the 90-day window has closed cannot be accepted, except in cases covered under our warranty or damaged items policy.
If you received your Orba™ order as a gift, the return window begins on the delivery date of the original shipment. Gift recipients are welcome to initiate returns directly.

Condition of Returns

To ensure a smooth return experience, Orba™ asks that returned items meet the following conditions:

Original condition: Items must be unused, unworn, and in the same condition in which you received them.
Original packaging: Please return items in their original packaging, including all tags, labels, accessories, manuals, and protective materials.
Proof of purchase: A valid order confirmation email, packing slip, or order number is required to process your return.
Clean and undamaged: Items that show signs of use, wear, alteration, or damage caused by the customer may not be eligible for a full refund. Orba™ reserves the right to assess the condition of returned items and issue a partial refund if necessary.

We understand that you may need to open the packaging to inspect your product. Reasonable inspection that does not diminish the item's condition or value is perfectly acceptable.

Refund Process

Returning an item to Orba™ is simple and straightforward. Here's how it works:

Initiate your return: Contact our support team at support@getorba.com with your order number and the reason for your return. We'll respond within one business day with your Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Pack and ship your item: Securely package your item in its original packaging and include your RMA number on the outside of the box. We recommend using a trackable shipping method to ensure your return arrives safely.
Return inspection: Once we receive your return at our facility, our team will inspect the item within 3–5 business days.
Refund issued: After the inspection is complete and your return is approved, we will issue your refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Refund Details

Refunds are issued to the original payment method used at checkout (credit card, debit card, PayPal, etc.).
Original shipping costs are non-refundable unless the return is due to an Orba™ error or a defective product.
Return shipping costs are the responsibility of the customer unless the return is the result of an error on our part or a product defect.
You will receive an email confirmation once your refund has been processed.

Non-Refundable Items

While Orba™ strives to accommodate every return request, certain items are not eligible for refunds:

Gift cards: All Orba™ gift card purchases are final and cannot be returned or refunded.
Downloadable or digital products: Digital goods, software, or downloadable content cannot be refunded once accessed or downloaded.
Personalized or custom-made items: Products that have been customized, engraved, monogrammed, or made to order specifically for you are non-refundable.
Final sale items: Products marked as "Final Sale" or "Non-Returnable" at the time of purchase are not eligible for return or refund.
Bundled promotional items: Items received as part of a free promotional offer or bundle must be returned together with the qualifying purchase for a full refund.
Items showing signs of misuse or damage: Products that have been altered, misused, or damaged by the customer after delivery are not eligible for a refund.

If you're unsure whether your item qualifies for a return, please don't hesitate to reach out to us at support@getorba.com — we're always happy to help.

Exchanges

Need a different size, color, or product? Orba™ is happy to help you find the right fit.

How Exchanges Work

Contact us: Email our team at support@getorba.com with your order number and let us know what you'd like to exchange and your preferred replacement.
Ship your original item: We'll provide you with return instructions and an RMA number. Send back the original item following the same condition guidelines outlined above.
Receive your new item: Once we receive and inspect your returned item, we'll ship out your replacement as quickly as possible — typically within 2–3 business days of receiving your return.

Exchange Availability

Exchanges are subject to product availability. If your desired replacement is out of stock, we'll notify you immediately and offer the option of a full refund or an alternative product.
If the replacement item is of a higher value, you will be charged the price difference. If it is of a lower value, we will refund the difference to your original payment method.
Exchanges must be initiated within the 90-day return window.
Each order is eligible for one exchange. If the exchanged item still doesn't meet your expectations, you may return it for a refund under the standard return policy.

Damaged or Defective Items

At Orba™, we take great care in packaging and shipping every order. However, we understand that accidents can happen during transit, and occasionally a product may arrive with a defect. We've got you covered.

What to Do If Your Item Arrives Damaged or Defective

Document the issue: Please take clear photographs of the damaged or defective item, including the packaging, shipping label, and any visible damage.
Contact us immediately: Email support@getorba.com within 7 days of delivery with your order number, a description of the issue, and the photographs you've taken.
We'll make it right: Our team will review your claim promptly and offer you a full replacement or a complete refund — including any shipping costs — at your preference.

Important Notes on Damaged Items

Please do not discard the damaged item or its packaging until your claim has been fully resolved, as we may request the item be returned for quality assurance purposes.
If a return is required, Orba™ will provide a prepaid return shipping label at no cost to you.
Claims for damaged or defective items submitted after 7 days from delivery will be reviewed on a case-by-case basis.
Damage resulting from normal wear and tear, misuse, or unauthorized modifications is not covered under this policy.

Contact Us

The Orba™ customer support team is here to help make your experience as seamless as possible. Whether you have questions about a return, need help with an exchange, or just want to chat about our products, we'd love to hear from you.

Email: support@getorba.com
Website: getorba.com

Our team typically responds within 1 business day, Monday through Friday. We're committed to resolving every inquiry with care and making sure you walk away happy.

Your satisfaction is our priority. At Orba™, we don't just sell products — we build relationships. If there's ever anything we can do to improve your experience, please let us know. Thank you for choosing Orba™.