Refund Policy

Last updated: 2026-03-31

At Orba, your satisfaction is at the heart of everything we do. We stand behind the quality of our products and want you to feel completely confident with every purchase. If for any reason you're not thrilled with your order, we've made our return and refund process as simple and hassle-free as possible.

Our Promise: We believe you should love what you buy. If you don't, we'll make it right — no headaches, no runaround.

90-Day Return Window

We offer a generous 90-day return window from the date your order is delivered. That gives you plenty of time to try out your purchase, live with it, and make sure it's the right fit for you.

The 90-day period begins on the date of delivery, as confirmed by your tracking information.
Items must be submitted for return within this 90-day window to be eligible for a refund or exchange.
If you're approaching the end of your return window and need a little extra time, reach out to us at support@getorba.com — we're happy to work with you.

Condition of Returns

To ensure a smooth return experience, please make sure your items meet the following conditions:

Unused or gently tried: Items should be in new or like-new condition. We understand you need to try a product to know if it's right for you, and light use is perfectly acceptable.
Original packaging: Whenever possible, please return items in their original packaging, including all tags, accessories, manuals, and any bundled components.
Clean and undamaged: Items should be free of stains, odors, pet hair, and any damage not present at the time of delivery.
Proof of purchase: Please have your order number or confirmation email available. This helps us process your return quickly.

We understand that packaging sometimes gets discarded or items get lightly used during evaluation. If you're unsure whether your item qualifies for a return, don't hesitate to contact us. We review returns on a case-by-case basis and always aim to find a fair solution.

Refund Process

We've designed our refund process to be straightforward and transparent. Here's how it works:

Initiate your return: Send an email to support@getorba.com with your order number, the item(s) you'd like to return, and a brief reason for the return. Our team will respond within one business day with a return authorization and shipping instructions.
Ship your item: Pack your item securely and ship it using the method provided in your return instructions. We recommend using a trackable shipping service for your protection.
We receive and inspect: Once your return arrives at our facility, our team will inspect the item within 3–5 business days.
Refund issued: After approval, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Refund Details

Refunds are issued to the original payment method used at checkout.
The original product cost will be refunded in full for qualifying returns.
Original shipping charges are non-refundable unless the return is due to an Orba error or a defective product.
Return shipping costs are the responsibility of the customer unless the return is the result of our mistake or a product defect.
You will receive an email confirmation once your refund has been processed.

Non-Refundable Items

While we strive to accept returns on as many items as possible, certain products are excluded from our refund policy for hygiene, safety, or customization reasons:

Gift cards and store credit vouchers
Personalized or custom-made items that were made to your specific specifications
Intimate or hygiene-sensitive products that have been opened or used
Perishable goods including items with expiration dates
Downloadable software or digital products that have been accessed or redeemed
Final sale items clearly marked as non-returnable at the time of purchase
Bundled promotional items unless the entire bundle is returned

If you received a non-refundable item that arrived damaged or defective, please contact us immediately. We will always make things right when the issue is on our end.

Exchanges

Need a different size, color, or product altogether? We're happy to help with exchanges!

How Exchanges Work

Contact us: Email support@getorba.com with your order number and let us know what you'd like to exchange and what you'd prefer instead.
We'll check availability: Our team will confirm that your desired replacement item is in stock and provide you with exchange instructions.
Ship your original item: Send back the original item following the return instructions provided.
Receive your new item: Once we receive and approve your return, we'll ship out your replacement item promptly.

Exchange Details

Exchanges are subject to product availability. If your preferred item is out of stock, we'll offer you the choice of a comparable alternative or a full refund.
If the replacement item is of a higher value, we'll charge the difference to your original payment method. If it's of a lower value, we'll refund the difference.
Exchange items are covered by the same 90-day return window, starting from the delivery date of the replacement item.
We recommend initiating exchanges as early as possible to ensure your preferred item remains available.

Damaged or Defective Items

We take great care in packaging and shipping every Orba order, but we know that things can occasionally go wrong in transit. If your item arrives damaged, defective, or is not what you ordered, we've got you covered — completely.

What to Do If Your Item Arrives Damaged

Document the issue: Take clear photos of the damaged item and packaging as soon as possible after delivery. This helps us resolve your claim quickly.
Contact us within 7 days: Email support@getorba.com with your order number, a description of the damage, and the photos you've taken.
We'll resolve it fast: Our team will review your claim within 1–2 business days and offer you a full replacement or a complete refund — your choice.

Our Commitment for Damaged and Defective Items

Free return shipping: We will provide a prepaid return label at no cost to you.
Full refund or replacement: You choose whether you'd like a brand-new replacement shipped to you or a complete refund, including any original shipping charges.
Expedited processing: Damaged and defective item claims are prioritized by our team to ensure the fastest possible resolution.
No restocking fees: You will never be charged a restocking fee for returning a damaged or defective product.

If you notice a defect after using your product for some time but within the 90-day return window, please still reach out. We evaluate these situations individually and are committed to standing behind the quality of every Orba product.

Late or Missing Refunds

If you've been approved for a refund but haven't seen it appear in your account yet, here are a few steps to try:

Check your bank account or credit card statement again. Sometimes refunds take a few days to officially post.
Contact your credit card company or bank. Processing times vary by financial institution, and there is often a delay before a refund is officially posted.
Wait a full 10 business days from the date we confirmed your refund was processed.
If you've done all of the above and still haven't received your refund, please contact us at support@getorba.com and we'll investigate immediately.

Contact Us

We're here to help and want every interaction with Orba to be a positive one. If you have any questions about our refund policy, need help initiating a return, or just want to talk through your options, our friendly support team is ready to assist.

Email: support@getorba.com
Website: getorba.com

We aim to respond to all inquiries within one business day. When reaching out, please include your order number and as much detail as possible so we can assist you as quickly and effectively as we can.

Thank you for choosing Orba. Your trust means everything to us, and we're committed to making sure every experience with our brand exceeds your expectations.